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Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you’re delayed by 15 minutes or more when you travel with us (except when delays are caused by planned engineering work). For more information, please visit our guide to Delay Repay. Back to Southeastern website.
Donate your Delay Repay. We have set up a new partnership with both Samaritans & Railway Children, following customer feedback, giving you the option to donate to either cause if your train is delayed for 15 minutes or more.. We have chosen to partner with these organisations as they support mental health and young people, two key focus areas for us. 100% of the funds raised …
Southeastern is the trading name of SE Trains Limited. Registered in England under company number 03266762. Registered office address: Albany House, Floor 8, 94-98 Petty France, London, England, SW1H 9EA.
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If your delay was because of a planned disruption, or an emergency timetable being used, then compensation’s not on the cards unfortunately. You might not be paid compensation for delays caused by things outside of the rail industry’s control either. But, each company might have a different policy, so it’s better to check with them direct.
19/05/2022 · Seek help here on penalty fares, fines and other post-travel ticketing issues.
British Railways was the state-owned company responsible for most overground rail transport in Britain from 1948 to 1997. Trading as British Rail from 1965, the company was privatised between 1994 and 1997 and was succeeded by National Rail.
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